We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order within 6-17 business days=processing time(3-7 business days) + shipping time from the date that it is placed.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 3-7 business days for us to process your order. Some customized handmade products takes 5-10 business days to process, there are the tips in the product’s description page. Please note that this does not include holidays and weekends.
STANDARD: cost FREE for orders over $70.00, otherwise $5.99.
Shipping Time 10-20 days (BUSINESS DAYS).
EXPRESS: cost $15.00.
Shipping Time 5-10 days (BUSINESS DAYS).
Note: Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam and Alaska cannot be delivered via express.
- Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
- Please contact at us within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
- All orders reported as "delivered" by shipping companies are considered delivered. O1o.store cannot be made liable of non-delivery in this case.
- The shipping time afftected by many factors, such as the custom clearance, the holiday, the strike, etc. If you didn’t receive your order beyond the estimated time, please feel free to contact us.
- In the peak season or the order is in processing of custome clearance, it’s normal that the shipment not updated for one week. If the shipment not updated beyond the 7 days, please contact us.
- As the shipping time affected by many factors, it’s difficult to assure it will be arrived in time for specia or urgent occasions, such as birthdays, or other events, please understand it. We encourage customers to place their order in advance to ensure there is enough time to receive their item.
ABOUT CUSTOMS TAX
Taxes may apply for imported goods/services and is regulated by the country law. O1O.store is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.